Frequently asked questions
Tap a question to see the answer.
AI symptom check
What is the AI symptom check?
It is a chat that asks simple questions about how you feel, in your language. Then it tells you what to do next: care at home, see a doctor, or get emergency help.
Does the AI give a diagnosis?
No. The AI gives first advice only. It does not diagnose or prescribe medicine. Only a doctor can do that.
What if I have danger signs?
If you have danger signs, such as chest pain, trouble breathing or sudden weakness, call 1669 now. The AI also tells you to call 1669 when it finds danger signs.
Will the doctor see my AI answers?
If you book from the AI check, a summary of your symptoms is sent with your booking so the doctor can read it. The doctor will still ask you questions and examine you.
Booking and queue
How do I book?
Book on this website, call us or chat on LINE. Our staff will contact you to confirm.
How do I change or cancel a booking?
Call the branch or one of the phone numbers on this website, or chat on LINE. Tell us your name and booking reference.
Can I get a queue number on my phone?
At branches that offer it, scan the QR code at the counter. You get a queue number on your phone and can see how many people are ahead of you.
What should I bring?
Bring an identity document with your photo, your medicines and any old medical papers. For a work-permit check, also bring your work papers and ask your employer what is needed.
MOU worker health checks
What is an MOU health check?
It is a health check for workers from Myanmar, Cambodia and Laos who work in Thailand under the MOU system, for their work permit. Ask your employer which checks you need.
How can my company book checks for a group of workers?
Send a request on the MOU page or call us. Our staff will call you to agree the date, the number of people and the price. Companies can also use the employer portal.
How can an employer check that a medical certificate is genuine?
Use the certificate verification page. Enter the HN and the verification code printed on the certificate, or scan its QR code.
Where can I see health check packages?
See the health check packages page for the packages we offer and their prices.
Payment and insurance
How can I pay?
Ways to pay can differ by branch. See the insurance and payment page, or ask staff.
Can I use Social Security or insurance?
It depends on your scheme, your plan and the branch. Tell staff when you book and bring your card. Staff will check your coverage before treatment.
How much will it cost?
See our price list. You can also ask for a cost estimate before treatment. The final cost depends on what the doctor finds.
Can I get a receipt and a medical certificate for a claim?
Ask staff for a receipt that lists each item, and for a medical certificate if your insurer or employer needs one.
Languages and interpreters
Which languages can I use?
This website and the AI symptom check work in Thai, English, Burmese, Khmer and Lao. Choose your language at the top of the page.
Is there an interpreter?
Language help depends on the branch. See the international patients page, or call us before you come.
I live near the Cambodia or Laos border. Where can I go?
Our Aranyaprathet branch is near the Cambodia border and our Nong Khai branch is near the Laos border. Call before you come to check opening hours.
Privacy and your data
What personal data do you collect?
Only what we need. For a booking: your name, your phone number and the symptoms you choose to tell us. We follow Thailand's personal data protection law (PDPA).
Should I type my name or ID number in the AI chat?
No. The AI check does not need your name, ID number or address. Please describe only your symptoms.
Can I see or delete my data?
Yes. You can ask to see, correct or delete your data, or withdraw your consent. Our privacy policy explains how.
Still have a question?
Call us or chat on LINE.
Chat on LINE