Online consultation with a doctor (telemedicine)
You can talk with a doctor of W Medical Hospital by video call from home or work. It suits some health problems only. The doctor cannot touch or examine you, so for some problems you will need to come to a branch.
Emergency? Do not use online consultation
Chest pain, difficulty breathing, heavy bleeding, fainting or confusion need care now. Call 1669 or go to the nearest emergency room.
Call 1669Who it can suit
- Follow-up of a condition a doctor has already seen, for example how a medicine is working
- Minor health problems that are not urgent
- Talking about lab or check-up results
- Questions about health documents for MOU workers and employers
Who it does not suit
- Emergencies: chest pain, difficulty breathing, heavy bleeding, fainting or sudden confusion — call 1669 now
- Problems where the doctor needs to examine you, or tests at the hospital
- A new or complicated problem: the doctor may ask you to come in person, especially on a first visit
- Medical certificates that need a physical examination
How it works
- 1BookChoose “Online consultation” on the booking page and answer 4 short safety questions.
- 2Read and agreeRead the limits, risks and privacy information, then tick the consent box.
- 3Identity checkOur staff call you to confirm the appointment and check your identity with your ID card, passport, pink card or work permit. Then staff send you the video call link.
- 4Talk with the doctorThe doctor tells you their name and medical licence number. Show your ID document to the camera at the start of the call. The doctor writes the consultation in your medical record.
- 5After the callIf the doctor prescribes medicine, staff tell you how to get it: pick it up at a branch or have it delivered, according to hospital policy. Some medicines need an in-person visit first.
What you need
What you need
- A smartphone, tablet or computer with a camera and microphone
- A stable internet connection (Wi-Fi if possible) and a charged battery
- A quiet, private place with good light
- If the video stops working, staff will call you back by phone
Limits and risks
- The doctor cannot touch or examine you, so some problems cannot be checked by video.
- The doctor may ask you to come to a branch or go to an emergency room.
- A poor internet connection can cut the call or make the picture unclear.
- You or the doctor can stop the online consultation at any time and choose an in-person visit instead.
Privacy
- We do not record the call, unless you agree separately before the call.
- The doctor writes the consultation in your medical record, as the law requires for every treatment.
- Your health information is handled under the Personal Data Protection Act (PDPA) and used only for your care.
- Your video call link is only for you. Do not share it. Our staff will never ask for your passwords or OTP codes.
Fees
Fees
Consultation fees follow the hospital price list. Medicines, tests and delivery are charged separately. Ask staff about the fee before the call.
Prices may change — please ask staff.
See prices →Languages
Languages
Consultations are in Thai or English. If you need Burmese, Khmer or Lao, tell us when you book and staff will check whether an interpreter is available.
Consent for online consultation (full text)
When I book an online consultation, I understand and agree that:
- The doctor cannot examine me in person, and the doctor may advise me to come to a branch or go to an emergency room.
- I will not use online consultation in an emergency. In an emergency I will call 1669.
- I will show an identity document to staff and to the doctor, and I will join the call from a private place.
- A poor internet connection can affect the consultation, and staff will call me by phone if the call stops.
- The doctor decides whether medicine can be prescribed online. Medicines are picked up or delivered according to hospital policy.
- The call is not recorded unless I agree separately. The consultation is written in my medical record and my data is handled under the PDPA.
- I can stop the online consultation at any time and choose an in-person visit instead.
Consent text version 2026-10-v1
Rules we follow
Rules we follow
Online consultations in Thailand must follow:
Medical Council of Thailand announcement 54/2563 on telemedicine and online clinics
Only some conditions are suitable for telemedicine. Patient and doctor must know its limits, both may refuse it, and the identity of both must be checked. Telemedicine must be given through a licensed health facility.
Ministry of Public Health announcement on standards for telemedicine services in health facilities (2021)
The health facility must explain the service, its steps and its risks before it starts, and record every step so it can be checked.
Personal Data Protection Act B.E. 2562 (2019)
Health information is sensitive personal data. It is collected with your consent and kept safe.