Privacy policy
Draft for legal review
What we collect
When you book, we collect your name, phone number, branch, preferred time and the symptoms you enter. Symptoms are health data (sensitive data under Thailand's PDPA B.E. 2562), collected only with your explicit consent.
AI symptom check
Messages you type in the symptom check are processed by our AI provider (Anthropic) to generate advice. We never ask for your name, ID number or address in the chat, and keep only an anonymous symptom summary and urgency level to improve the service. Please do not type identifying information in the chat. If you chat on LINE, the conversation is kept for up to 24 hours so the AI can follow up, and deleted once you get your assessment.
Purpose
To schedule and confirm appointments, provide treatment, follow up on your symptoms (if you agree), and improve our service. We never sell your data or share it for third-party marketing.
Newsletter and follow-ups
If you subscribe, we keep your name and phone number only to send health information and service news. This is kept separate from medical data; we never use your symptoms or appointments for marketing. Every message includes an unsubscribe link. If you ask us to follow up on your symptoms, we keep your name, phone number and symptom summary only to check on you on the chosen date.
Cookies and ad measurement
We use cookieless, anonymous visit analytics. If you accept marketing cookies, the site loads Facebook's Meta Pixel to measure our ads; your name, phone number and symptoms are never sent. You can change your mind by clearing this site's data in your browser.
Your rights
You may access, correct or delete your data, or withdraw consent, at any time by contacting the hospital via the Branches & contact page.