Accessibility statement
Prepared October 2026
We want everyone to be able to use this website, including people with disabilities, older people and people who do not read Thai.
Our target
We aim to meet the W3C Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We check changes with automated tools and test them with a keyboard. The website has not yet been audited by an outside organisation.
What the website supports
- Five languages: Thai, English, Burmese, Khmer and Lao. Change language from the menu at the top of every page.
- Full keyboard use (Tab, Shift+Tab, Enter) with a clearly visible focus outline.
- Buttons, links and form fields are labelled for screen readers, and form messages are announced.
- Text can be enlarged up to 200% with browser zoom and stays readable.
- Text has strong contrast with the background, and colour is never the only way we show meaning — for example, urgency levels also have words.
- Dark mode follows your device setting, and the 1669 emergency call button is on every page.
Known limitations
- Some content, such as branch names and some articles, may show in English when you choose Burmese, Khmer or Lao.
- Maps (Google Maps), the bot check (Cloudflare Turnstile) and LINE are outside services, so we can only partly improve their accessibility.
- AI advice is generated automatically and may sometimes be hard to understand. If anything is unclear, call our staff.
- Some PDF or printed documents may not be fully readable with a screen reader. Ask for them as text, or ask staff to read them to you.
Getting help
If you cannot use the website, we can book an appointment or give information by phone or LINE. Our branches can arrange Burmese, Khmer and Lao interpreters — please tell us when you book.
Report a problem
Found an accessibility problem? Tell us on the feedback page and choose "Service problem". If you leave a phone number we reply within 14 days.
Report a problem →