Feedback and complaints
Every comment helps us improve our service. You can send it without your name, or leave your name and phone number if you would like us to call you back.
🚑 Medical emergency? Call 1669 now — do not use this form.
How we handle it
- You get a reference number (for example FB-7K3P9Q) as soon as you send. Keep it to ask about progress.
- Our quality team reads every message and passes it to the person responsible at that branch or department.
- If you left a phone number, we call you back with the outcome within the times below.
- We record and review every case to stop the same problem happening again.
Reply times
- Complaints: within 7 days
- Service problems: within 14 days
- Suggestions: within 14 days
- Compliments: passed on to the team
If something needs fixing right away during your visit, tell the shift supervisor or any staff member at the branch.
Send feedback
Compliments are used internally to improve our service only. We do not publish them or use them in advertising.
Outside complaint channels
If you are not satisfied with how we handled your case, you can contact these agencies directly.
Department of Health Service Support (DHSS)
Complaints about private health facilities, service standards and medical fees
☎ 1426National Health Security Office (NHSO)
Universal Coverage (gold card) entitlement
☎ 1330Social Security Office
Social security entitlement, including insured migrant workers
☎ 1506Medical Council of Thailand
Doctors' professional ethics
tmc.or.th