Website terms of use
Draft for legal review
1. Accepting these terms
This website is run by W Medical Hospital. By using the website, the AI chat, LINE or our forms you accept these terms, which apply together with our privacy policy. If you do not accept them, please contact us by phone or at a branch instead.
2. Health information and the AI symptom check
Information on this website and the results of the AI symptom check are general information to help you decide when to see a doctor. They are not a diagnosis, a prescription or treatment, and they do not replace an examination by a doctor. The AI can be wrong. If you do not get better or you are worried, see a doctor.
3. Emergencies
Do not use the website, chat or forms in an emergency. If you have severe symptoms such as chest pain, difficulty breathing, fainting or heavy bleeding, call 1669 now or go to the nearest emergency room.
4. Appointments
Booking on the website is a request. It is confirmed when our staff call you back or send a confirmation message. Please arrive about 15 minutes before your time with your ID and proof of your healthcare entitlement. To cancel or change an appointment, please tell us at least 24 hours before by phone or LINE. If you arrive late you may have to wait for the next available slot. Patients with severe symptoms are seen first, by urgency.
5. Prices and costs
Prices on the website help you plan. The actual cost depends on the examinations and treatment the doctor finds necessary. Prices may change — please ask our staff. You can always ask for a cost estimate before treatment.
6. Acceptable use
Do not give false information, book or send information for someone else without their permission, send spam or unlawful messages, use automated tools to copy large amounts of data, or try to access our systems without permission. We may limit or block use that breaks these terms.
7. Intellectual property
Text, images, logos and software on this website belong to W Medical Hospital or to those who allow us to use them. You may share links and print or save pages for your own use, but you may not copy, change or use them commercially without our written permission.
8. Limits of liability
We work to keep information correct and up to date, but general information may not fit everyone's situation and systems can fail. We are not responsible for loss caused by using general information instead of seeing a doctor, or by outside websites and services we link to (such as LINE, Facebook or Google Maps). Nothing in these terms limits or excludes liability that the law does not allow to be limited, including your rights under Thai consumer protection law, the law on unfair contract terms, and legal liability for medical care.
9. Changes to these terms
We may update these terms from time to time. The latest version is always on this page.
10. Governing law
These terms are governed by Thai law, and disputes fall under the jurisdiction of the Thai courts. This does not affect your right to complain to the relevant government agencies.
11. Contact us
For questions about these terms, contact us by phone or LINE as listed on the branches and contact page, or send feedback or a complaint on our feedback page.